Support and warranty
Orders, delivery, quota, and usage issues start here. Clear details make follow-up faster.
Identify the issue
Purchase, delivery, quota, and API key issues need different details.
Submit concrete details
Add order state, console symptoms, screenshots, and contact details.
Join the group if needed
For ongoing discussion, join the group and contact the owner.
What can support handle?
FAQ helps you judge the direction before submitting a support request.
Order and delivery
Use order details for paid-but-not-visible, unclear delivery, or missing API keys.
Quota and usage
Bring console state when quota, limits, or abnormal usage needs checking.
Support and contact
Use the form or group entry when human follow-up is needed.
Frequently asked questions
Describe the issue once
Include order details, page symptoms, and contact information. Complete details speed up handling.
Join the group for ongoing follow-up
Scan Enterprise WeChat or open Telegram. After joining, state your order or issue.
Enterprise WeChat
Add WeCom, join the support group, then contact the group owner.
Telegram group
Use Telegram for group follow-up when WeChat is inconvenient.